Five years shaping enterprise AI adoption, firmwide discovery research, and design systems — working with Managing Directors, PhD researchers, and C-suite stakeholders.
JPMorgan had no centralised system for managing relationships with the world's largest institutional asset managers. Data lived in personal notebooks, spreadsheets, and email threads. Part of a senior cross-functional team — including PhD-level researchers — tasked with understanding the problem before any design. Led months of discovery across all Lines of Business with Managing Directors and C-suite sponsors.
Directed UX strategy and navigation architecture for JPMorgan's firmwide LLM-powered productivity platform on mobile — ensuring secure, compliant, and user-friendly AI adoption for 200,000+ employees on the go. Designed for alignment with the broader LLM Suite across desktop.
Co-architected Salt Design System — a themeable, brand-agnostic component ecosystem replacing multiple legacy frameworks across JPMorgan. Designed and validated critical components including Data Grids and Blotters, used in nearly 100% of Markets trading applications. Drove adoption strategy and toolchain integration across all Lines of Business.
Introduced custom tooling and rapid prototyping services across global design teams. Defined OKRs and KPIs to track efficiency gains. Trained global design teams on advanced Figma workflows. Contributed to a documented $8.1M/year ROI through measurable process acceleration at enterprise scale.